Privacy Policy

Your Business Data

The information you enter in the App is saved in a Google Sheet and a folder in the Google Drive of your company’s admin (the person who holds the license). This includes:

• Company details and logo
• Drivers: name, address, phone, email and pay setup
• Trucks
• Brokers and customers: name, MC number, contact person, phone and email
• Loads: route, dates, miles, load pay, fees, driver pay, notes and documents (such as rate confirmations, bills of lading, proof of delivery and receipts)
• Additions and deductions
• Driver settlement statements, with a saved copy and PDF files

The App runs as the person who is signed in, and reads and writes this data in your own Google Drive. We do not receive or store your business data, and we cannot open your data file or folder unless you share them with us (for example, when you ask us for support).

What We Store

To run your license, we keep a license list inside the App’s Google Apps Script project, in our Google account. For each company it holds:

• Company name and the license holder’s email address
• Each user’s email address, name, role (admin or staff), whether they can see pay and money, and the date they were added
• The number of users paid for, add-ons bought (for example, Batch statements), the plan (one-time or monthly, with the date monthly payments started), whether it is a custom setup, the license status (active or off), and when the entry was created and last updated
• Our own notes, such as order numbers
• The IDs of your company’s data file and folder in Google Drive (the IDs only, not their contents)
• A short log of the most recent 25 website order events (order number, buyer email and what was added), and the numbers of orders, refunds and partial refunds already processed, so an order is never applied twice
• Short-lived technical markers while a company’s data is being saved (a company ID and a time, with no personal information)

The license list does not hold your business data, such as loads, drivers or pay.

We use this information only to check who may use the App, apply what you bought, send license emails, and answer your support requests.

If the App runs into an error, Google records a short error message in Google Cloud Logging for our Google Cloud project. Google keeps these messages for its standard period (about 30 days). An error message can occasionally include an email address or a file ID, but not your business data. We use these messages only to fix problems.

Google Account Access

When you first use the App, Google asks you to allow the access below. Each one is used only for the purpose shown.

• See your primary Google Account email address (userinfo.email): to know which Google account is signed in and check it against the license list.
• See, edit, create, and delete only the specific Google Drive files you use with this app (drive.file): limited to files the App creates or files you pick with Google’s file picker (users, usually staff, use the picker once to connect to the company’s data file and folder). These are your company’s data file and folder, statement PDFs, load documents, and files you attach to statement emails. The App cannot see any other files in your Google Drive. The App uses the Google Sheets and Google Drive services only on these files.
• Send email as you (script.send_mail): to email a driver statement, or an invite to a new staff member, from your own Google account, only when you click Send (for a statement) or Add user and send invite (for a new user).

These are the only three permissions the App asks for. The App does not read your Gmail and does not access your Google Calendar or contacts.

You can remove the App’s access at any time in your Google Account, under Third-party apps and services. The App stops working for that account until access is allowed again.

Google API Services User Data Policy

The App’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular:

• Information from Google APIs is used only to provide the App’s features described in this policy.
• It is not transferred to others, except as needed to provide those features, to comply with the law, or as part of a merger or sale of the business, and then only with your explicit consent before the transfer.
• It is not used for advertising, and it is not sold.
• It is not used to develop, improve or train generalized artificial intelligence or machine learning models.
• No person at EverReachCraft reads it, unless you ask us to for support, it is needed for security or to comply with the law, or it has been made anonymous and combined for the App’s internal operations.

Users You Add

When an admin adds a user, that person is given access to the company’s data file and folder in Google Drive, so the App can work for them. A user who opens the data file itself in Google Drive can see everything in it, including pay, even if their role in the App hides pay. The App explains this on its Users screen. Add only people you trust with your company data.

Emails the App Sends

• Driver statements: the statement PDF, and any files you attach, sent from your own Google account to the driver’s email address when you click Send.
• Staff invites: sent from the admin’s own Google account when the admin clicks Add user and send invite.
• License emails from EverReachCraft: a welcome email with the App link and sign-in steps, and a notice when an add-on is turned on.
• Order notices to EverReachCraft: so we can see each order and handle anything that needs a person.

Purchases

The App is bought on everreachcraft.com through WooCommerce (one-time purchases and add-ons) or through a Stripe payment link (monthly plan).

• When a WooCommerce order is paid, our website sends the order details to the App to create or update your license: the order number, billing name, company and email, the items bought, and the “Google account email for the app” you enter at checkout.
• For the monthly plan, we add your license by hand after Stripe tells us a payment was made.

Payment card details are handled by the payment providers (WooPayments and Stripe). They are never sent to the App and we do not store your full card number.

What We Do Not Do

• No advertising, analytics or tracking in the App
• No selling or renting of your information, and no sharing except as described in this policy
• No access to Google Drive files the App did not create or that you did not pick
• No reading of your email

The App is a dispatch and bookkeeping tool. It does not provide accounting, tax, payroll, legal or financial advice.

Third-Party Services

• Google: runs the App (Google Apps Script), stores your data file and documents (Google Drive and Google Sheets), and sends emails from your Google account.
• Our website: WordPress and WooCommerce, hosted by Hostinger, handle purchases on everreachcraft.com.
• Payments: WooPayments and Stripe process payments.

Information handled by these services is subject to their own privacy policies, including the Google Privacy Policy and the Stripe Privacy Policy.

Keeping and Deleting Data

• Your business data stays in your Google Drive until you delete it. You can delete your data file, folder and documents at any time in Google Drive.
• When a license ends (for example, after a refund, a missed monthly payment or your request), we turn the license off, and access stops as soon as it is off. Your data file and documents stay in your Google Drive.
• We keep the license entry so the license can be turned back on, unless you ask us to delete it. On request, contact us using the details below and we delete it, except order records we must keep for our business and tax records.

Security

Your business data is protected by Google’s security and by your Google account’s sign-in, including two-step verification if you turn it on. Every action in the App checks the signed-in Google account against the license list: the license must be active and the person must be a user on it. The connection between our website and the App uses a secret key and HTTPS, and requests without the right key are refused. No method of storage or transfer is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The App is a business tool and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy if the App’s features or privacy practices change. Updates are posted on this page, at the same web address, with a new effective date at the top. If we want to use Google user data in a new way or for a new purpose, we update this policy first, notify the affected users, and ask for their consent before the new use begins.

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